Frequently Asked Questions
What is a one-page custom website?
A one-page custom website is a professionally designed single webpage that contains all the essential information about your business. It's optimized for mobile viewing and includes sections for your services, contact information, about your business, and call-to-action buttons. This format is perfect for small businesses because it loads quickly, is easy to navigate, and provides visitors with everything they need without overwhelming them.
What does "domain name included" mean?
A domain name is your business's address on the internet (like www.yourbusiness.com). When we say "domain name included," it means we purchase and register this web address for you, and keep it renewed each year as part of your service. You'll own this valuable digital asset, which helps customers find you online and builds your brand recognition. If you already have a domain name, we can use that instead.
What is fast, secure hosting?
Hosting is where your website "lives" on the internet. Our fast, secure hosting means your website is stored on premium servers that load quickly for visitors (which helps with both user experience and Google rankings). We use enterprise-grade hosting solutions that have built-in protections against hackers and malware. You never have to worry about technical details like server management, security updates, or performance optimization - we handle all of that for you.
What does SSL security (green lock) mean?
SSL security is what gives websites the little padlock icon in the browser address bar. It encrypts information sent between your website and your visitors, protecting sensitive data. This security feature is not just important for safety - Google now considers it essential, and may warn visitors about websites without it. We set up and maintain this security certificate for you, ensuring visitors see your site as trustworthy and professional.
How do Google Maps and SEO help my business?
Google Maps integration means your business location appears on an interactive map on your website, making it easy for customers to find you. More importantly, we set up your Google Business Profile and ensure your business appears correctly on Google Maps searches.
SEO (Search Engine Optimization) helps your website rank higher in Google searches. We implement essential SEO elements like proper site structure, meta tags, mobile optimization, and location-specific keywords so that when potential customers search for businesses like yours in your area, you're more likely to appear in their results.
What are weekly backups and website insurance?
Weekly backups mean we automatically save complete copies of your website regularly. If anything ever goes wrong (technical issues, accidental changes, etc.), we can quickly restore your site to a previous working version.
Website insurance means we take full responsibility for fixing any technical problems that might occur. If your site goes down, has errors, or needs updates due to changing web standards, we handle it promptly at no extra cost. This saves you from unexpected repair bills and technical headaches.
How does the business email work?
We set up a professional email address that matches your domain name (like info@yourbusiness.com or your.name@yourbusiness.com). This looks much more professional than using gmail.com or yahoo.com addresses and builds trust with your customers. We'll help you connect this email to your preferred email app (Gmail, Outlook, iPhone Mail, etc.) so you can easily send and receive messages. This professional touch helps establish credibility and makes your business communications more memorable.
What kind of updates and support are included?
We provide ongoing support for routine website changes like updating your business hours, contact information, services, or swapping out photos. Just email us your requests, and we'll make the changes promptly (usually within 1-2 business days).
Our support is provided by real people who understand small businesses, not overseas call centers or chatbots. If you have questions about your website, need help with your email, or want advice on your online presence, we're just an email or phone call away. We pride ourselves on being friendly, responsive, and speaking in plain English - not technical jargon.
Why do you pre-build websites?
We pre-build beautiful websites for standout local businesses because we believe great businesses deserve great websites without the hassle. By creating high-quality sites ahead of time, we eliminate the typical 2-3 month website development process. This approach allows us to offer professional websites at a fraction of custom development costs while getting you online immediately.
What happens after I make a payment?
After your payment, we begin personalizing your website right away:
- We'll contact you for your business details, logo, photos, and preferences
- Customize your selected website with your information and branding
- Set up your professional email account
- Configure your Google Business Profile and maps
- Launch your site (typically within 24-48 hours)
- Send you a welcome email with all access information
The process is smooth and requires minimal time from you - we handle all the technical details.
Can I request changes to the website?
Absolutely! Your plan includes minor updates at no extra cost. Simply email us your requested changes, and we'll implement them promptly (usually within 1-2 business days). For larger changes or additional features beyond the scope of your current plan, we offer affordable upgrade options that can be discussed when needed.
What if I already have a domain?
No problem! If you already own a domain name, we can connect your new website to it. We'll guide you through the simple process of pointing your existing domain to our servers, or we can handle the technical details for you with proper authorization.
Can I expand the website later?
Yes! While our initial websites are comprehensive one-page designs, you can add additional pages or features as your business grows. Popular additions include:
- Additional pages (services, testimonials, galleries)
- Online booking systems
- E-commerce capabilities
- Blog sections
- Newsletter sign-ups
We offer these expansions at flat-rate prices, so you'll know exactly what to expect with no surprises.